Floral waste to Incense Sticks, Mango Foundation

Budget : 100 Lakhs (Rs 10,000)

Innovation Type (Process/ Product): Process

About the Project:

The SAHAY Single Window was set up in Ward No. 62, Jaipur city, in August 2017 to strengthen community engagement and administrative convergence to regulate unsafe sanitation practices. The one-stop community-led sanitation node aims to ensure well co-ordinated service delivery, and enables the community to secure timely intervention for services. This intervention was conceived, anchored and facilitated by Centre for Advocacy and Research (CFAR). It was set up by CFAR in collaboration with Jaipur Municipal Corporation (JMC). The idea of a Single Window found support in the community, as well as with JMC, Department of Health, and Directorate of Local Bodies (DLB), given the poor access to sanitation services in the area. A Single Window is a physical space or facility, which serves as a focal point for all operations associated with improving delivery of services. Activities such as reaching out to communities, building their capacity and subsequently supporting them in applying or demanding appropriate and essential services and providing support to ensure that services and programmes are duly delivered. The Single Window is sustained until the needs of the local communities are realized or fulfilled. The Single Window is managed by community representatives, many of who are volunteers, and also includes frontline workers appointed by the government for various programmes. As frontline workers are tasked with reaching out to the entire community, including collaborating with grassroots bodies, they find a physical space such as the Single Window effective in mobilizing the community, especially those who are difficult to reach. Having a space close to the local community helps to win trust and reinforce vital messages. More importantly, a Single Window brings together key persons and influencers who can drive change, open up opportunities, and help facilitate scale up and replication. This includes influencers from both the government and private sector. To facilitate this level of support to the Single Window, the primary focus is on collective visioning between all stakeholders to develop a shared perspective and shared framework of principles, thrust, approach and objectives so that all key processes get taken forward in a well-coordinated and purposeful manner.The SAHAY Single Window is now functioning like a one-stop equity centre. It has become a mechanism of convergence between the community and ULB officials and allied departments and stakeholders like Resident Welfare Association (RWA) representatives, local service providers, youth and adolescents. Single Window has enabled representatives of women’s forums and community facilitators who are well versed with thae schemes and programme to assist all departments in ensuring a systematic last mile delivery. • Four Government Orders, One Inter-Departmental Directive have been released by the Jaipur Municipal Corporation mandating presence of Junior Engineer nomination of point persons and release of toilet subsidy • 6800 households linked to Sanitation services directly • Out of 153 Cases registered, 118 have been resolved benefiting 11,800 households directly • Timely desludging rate has increased from 1% in 2016 to 3.2% in May 2018 • 30 timely desludging of septic tanks and single pit done.

Sector : Solid Waste Management

Pilot City : Jaipur, Rajasthan

Ownership : Jaipur Municipal Corporation

Know More : http://cfar.org.in

Connect : 011-26418846

Solutions

Best Practices

Solid Waste Management Practices in Urban India

Continued Learning

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Inclusionary Housing in United States: Prevalence and Practices in the Local Jurisdiction
Informal Housing Supply Continuum in Indian Cities
Affordable Rental Housing in India
Introduction eDCR Training on Drawing Standards
Overview and Process of Double Entry Accounting System